The Five Layers of a Connected Enterprise

Updated: Oct 14, 2019

A Connected enterprise is one that has the engines of growth and operations operating synchronously with its Customer Ecosystem in real time.

The five connected layers of an enterprise that allows the growth and operations engine to concurrently work with one another

Every enterprise anywhere in the world needs to transform its enterprise into a digital one. Research indicates that the biggest challenge for digital transformation is the Strategic and Technical debt they have to deal with in their current operations. As a consequence more than 95% of Transformations settle to mediocre outcomes. For any transformation journey, there is a point of Origin and Destination. This Origin needs to be seen as the five connected layers of an enterprise existing business and understand the status quo with precision. These layers have to be understood and analyzed for how they can fuse together and propel the organization to be ready for the future and at the same time become adaptable.


archents has authored a self mirroring methodology of analyzing 42 Dimensions with 252 attributes to get an accurate and precise understanding of the status quo of an enterprise that provides its Origination for its Digital Transformation Journey. It is from this point that the journey needs to be plotted for its destination.

The Strategic Enterprise Operation Layer


This layer operates with nine dimensions that form the main performing parts of the operating enterprise or business. This includes Enterprise Strategy, Sales & Marketing, Products / Services, Customer. Supply Chain, Human Capital, Technology, Governance, Risk & Compliance (GRC) and Digital Strategy. This would provide a map of where the enterprise is with respect to converging its Thinking and Actions.


The Leadership Layer


This Leadership layer has 5 dimensions including Aspiration, Agility, Ability, Anticipation and Authenticity that needs to be fused for the enterprise benefiting from the direction it can take the enterprise. A higher maturity of Leadership would indicate the requirements of the future having not only been understood but also created into a narrative for transformation that the enterprise intends to undertake causing preparedness that is well informed and initiated.


The Culture Layer


This layer consists of three parts - Values, Beliefs and Assumptions totaling to 16 dimensions that needs to be come together for the culture to work for an enterprise.

  1. Values are seen through the lens of Integrity, Ethics, Inspiration, Innovation, Competition and Customer Focus.

  2. Beliefs are seen through the lens of Market Positioning, Branding, Compliance, Profitability and Productivity.

  3. Assumptions are seen through the lens of Honesty, Freedom of Expression, Meritocracy, Trust and Unified Organization.

It is the life blood of an enterprise and therefore there is no life in the enterprise without it.


The Resilience Layer


The Resilience Layer is like the human Immune System and this needs to be seen through the lens of five dimensions. This include Consequence, Learning, Inquiry, Empathy. Relationships, Risk Assurance and Making Meaning. Every enterprise will have its share of ups and downs. The important thing is how the enterprise manages to wade through them with equanimity.


The Skills Layer


The Skills layer needs to be seen through the lens of seven dimensions. These skills are important and connected with one another for an enterprise to define its future from the present and lean into the future. Skills are akin to the muscles and tissues of the human body that help it perform. They are important and they need to be trained. They retain memory that is so critical to doing what is intended in both good and bad conditions.


Unless an enterprise sees these five connected layers individually and collectively serving the cause of transformation, it has not even begun its transformation journey. And then, this is only the operational part of it that needs to pivot itself to the emerging challenges of growth for which a separate engine would need to operate.

There is a growing understanding in the industry given the nature of challenges in Industry 4.0, every enterprise would need to operate with two engines; a growth engine to tease out the future and an operation engine to transport the enterprise seamlessly from the present into the future.


Schedule a dialog to understand how we can help you understand the mechanisms of the growth and operational engine and help you chart your digital transformation successfully. Write to pooja.hartiwal@archents.com

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