Process Automation

Humanely Intelligent; not just robotic

Process Automation

There are three principle parts that purpose a process. 


  • Customer's perception in terms of quality, cost, delivery (time), service (empathy) and flexibility.

  • Automation should allow the reshaping of the perceptions and therefore the creation of value.


  • Business Logic and Business Rules are intertwined to drive a business process intelligently.

  • With role-based digital identity managing authentication, access, authorization, permissions and privileges across all devices, channels and mediums seamlessly.


  • Interactively engaging and delivering intelligently to a customer's context.

  • Logic is driven by recursive logic and rules resulting in transformative transactional outcomes.

archents has delivered several distinctive engagements across the globe with expertise on several industry standard process tools such as Flowable, Automation Anywhere, Processmaker, IBM Process Designer, UI Path and Antworks among others. 

Case Study

The Context

A global pharmaceutical retailer wanted to first of all modernize its backend IT environment to serve its specialized medicine customers better. 

This was further recognized as a situation where the connection between the manufacturers, insurers, physicians, patients, apothecary and logistics had to be managed securely to not only deliver prescriptions but also administer and refill on a continuous basis; for those who couldn't follow the normal process other people in society followed because of their specialized health condition.

The Solution

  1. Defined the modernization road map.

  2. Designed processes that would use technology as a service to execute the entire process.

  3. Mediated integrations between the using the process tools to run the process as well as orchestrate data between the legacy and new systems.

  4. Over a period, the intent was to transition the legacy data into the new environment and phase the old systems out. 

  5. The ecosystem was designed as a circular economy with zero tolerance for all the five dimensions of quality, cost, delivery, service and flexibility.

The Application

  1. Drug prescription, dispensation, delivery, administration, refill and renewal was an automatic process.

  2. Insurance claim, mediation and settlement were also automatic.

  3. The process addressed the logistics right from the source of manufacturing through the dispensation from the local apothecary to the customer. 

  4. All transactions were Service Oriented and automated; including the on-boarding and off-boarding of customers. 

  5. Not only was the existing system modernized but a clear ROI and ROT was established to prepare the enterprise for its next higher threshold of technology capability.