Support Triage & Ticketing

Connect disconnected tools so data flows where you need it, when needed.
Book a discovery call
See example workflow

What's included

20–40%

Reduction in
manual workflow load

Mid-market SaaS · 6–8 week deployment

What's included

The problem with
"messy" internal tools

Most teams start with simple zaps that quickly spiral into unmanageable spaghetti code. When an API changes or a token expires, business-critical processes break silently.

We treat automation as software engineering. Every workflow is mapped, error-handled, and documented so your team isn’t dependent on a black box.

Our standard
Mapped from current processes
Integration points documented
Monitoring + error handling
Ownership + handoff plan

Deliverables

What's included

01
Strategy

Architectural alignment before implementation.

  • Workflow mapping
  • Success criteria definition
  • Risk & dependency review
02
Build

Controlled deployment of automation infrastructure.

  • Automation flows
  • System integrations
  • QA & testing checklist
03
Handoff

Operational enablement and system ownership transfer.

  • Technical documentation
  • Team training
  • Operational runbook
04
Support

Ongoing performance governance and system optimization.

  • System monitoring
  • Iteration cycles
  • Performance adjustments

How we work

A process built for results

Clear milestones, constant communication, and zero hand-waving. Here’s how we get from idea to impact.

Step 01
Discovery & Success Criteria

We map your current workflows, identify bottlenecks, and define clear metrics for success.

Step 02
Map Workflows + Data Access

We document every step, identify bottlenecks, and determine what data and systems need to connect. No surprises down the road.

Step 03
Build + Test + Security Review

We build incrementally, test thoroughly, and review security at every stage. You see progress weekly and can give feedback early.

Step 04
Launch + Monitor + Iterate

Go live confidently. We monitor performance, catch issues, and optimize based on data.

Our stack

AI agents & internal tools examples

See what's possible

Real scenarios we’ve automated for teams like yours

Sales
CRM
Lead Intake & Enrichment
INPUTS
Lead Form / Email
AUTO
Enrich
Route
CRM
RESULT
  • Cleaner leads. Faster handoff.
Support
AI
Support Triage
INPUTS
Lead Form / Email
AUTO
Analyze
Tag
Draft
RESULT
  • Faster triage. Cleaner queues.
Finance
OPS
Invoice Processing
INPUTS
Lead Form / Email
AUTO
Extract
Match
ERP
RESULT
  • Fewer errors. Faster close.

What clients say

Enterprise single sign-on

Role-based access control down to business-unit level
Zero-trust service authentication
Tamper-evident audit trail
Secret and key management
Encryption in transit and at rest
Spend visibility by business unit

FAQ

Questions about DEXA

Everything you need to know before we start working together.

Book a discovery call
DEXA is the operating system for modern EDI. It combines partner onboarding, specification-driven integration design, deterministic translation, transaction visibility and agentic operations in one platform.
It means live in production: the integration is mapped, validated against the partner’s real sample data and exchanging transactions. Partner-side certification still runs on the partner’s calendar.
No. DEXA uses AI to generate the translator and related artifacts. The production runtime uses generated, cached and deterministic translators.
MRS stands for Mapping Requirement Specification. It captures the source schema, target schema, mappings and business rules and acts as the source of truth for the integration.
Business analysts can own partner setup, specifications and routine changes without putting every change into a developer queue. Developers remain important for architecture and complex integration work.
Update the MRS. DEXA regenerates the grammar and mapper, validates the specification, re-tests the integration and prepares the approved configuration for deployment.
DEXA traces the document journey, identifies the failure and supports replay after a fix. DEXA Mind adds failure classification, root-cause analysis, partner notifications, ticketing and guided remediation were earned.
Capabilities move through Veto -> Suggest -> Approve -> Auto. Autonomy is earned per capability, error class and partner, and can be automatically reduced when quality drifts.
Yes. DEXA connects over named channels including AS2, SFTP, HTTPS and REST APIs, file shares, message queues and VAN, and supports X12, EDIFACT, XML, JSON, flat file and CSV.
DEXA supports phased migration. Its evidenced migration path includes extracting legacy maps from IBM Sterling, converting them into readable specifications, comparing real outputs side by side, explaining discrepancies and cutting partners over in waves.
DEXA is currently in private validation with a trusted group of transportation, logistics and supply-chain teams. Private briefings are available for qualified prospects.
Book a discovery call

GET STARTED

Let's talk about your workflows

Book a discovery call or send us a message.
We’ll get back to you within one business day.

30 minutes to explore your automation opportunities. No pitch, no pressure—just a focused conversation about your workflow challenges.

  • Identify high-impact automation opportunities
  • Discuss your current tech stack
  • Get a ballpark timeline and approach

Call us at:

1-800-356-8933

Email us:

hello@aifusuinx.com

Schedule a discovery call

Tell us about your goals, and we’ll tailor our expertise to fit your needs. Fill out the form below, and we’ll get back to you soon. 

We'll only use your info to respond to your inquiry.